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Twilio
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Twilio is a leading cloud-based programmable telephony, SMS and video platform to send and receive voice calls and text messages. Twilio wants to ensure that your customers never feel like they’re being ignored. With different ways to connect to customers, whether it be through marketing emails, SMS texts, phone calls, notifications, or chat boxes, Twilio lets you personalize these different forms of communication so your customers feel like they are being given the attention they deserve.
You can also speak to experts that will help you find the right solution here.
Pricing Plan
Twilio offers a Pay as You Go plan, meaning, you simply pay for what you use. This is a usage‑based pricing plan that prevents you from getting locked into big contracts. There are also free trial options for all plans.
- Programmable Voice – $0.0085/min to receive and $0.013/min to make a call.
- Programmable Messaging – $0.0075 to send or receive a message.
- Twilio SendGrid Email API – $14.95/month for up to 40k emails.
- WhatsApp Business API – $0.0042/WhatsApp Template message and $0.005/WhatsApp Session messages.
- Elastic SIP Trunking – $0.0045/min for origination and $0.007/min for termination.
- Twilio Conversations – $0.05/user/month.
- Programmable Video – $0.0015/min/participant.
- Programmable Wireless – $2.00/SIM card and $0.100/MB.
There are also APIs that handle communications logic for some of the most difficult customer engagement challenges. View pricing here.
Other Information
You can join Twilio’s Referral Program here.
Competitors: Vonage, Plivo, Bandwidth, Podium, Telnyx
See the instructions below to set up your Twilio integration:
- Go to the Automate Hub plugin installed in your WordPress Dashboard.
- Click on App Directory.
- Select Twilio and click on Connect.
- Create a Twilio account if you don’t have one here.
- If you already have a Twilio account, go here.
- Get your Twilio Account SID and Twilio Auth Token.
- Copy the Twilio Account SID and Twilio Auth Token, then paste them into the required fields.
- Next, give this integration a Display Name, and click Save Changes.
- If you have multiple Twilio accounts, you can add them all in the same way.
